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FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. 

Q: How long does shipping takes?

A: For domestic orders in the United States, it will normally take about 7 business days. For International orders, please allow up to 14-21 days.

Q: Do you ship Internationally?

A: Currently, we ship only to Canada outside of the United States. 

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at todd@feelgoodknees.com and we will get back to you as soon as possible.

Q: I’ve had knee surgery, is Feel Good Knees okay to do? 

A: We’ve had many people find amazing long-term pain relief from surgeries that didn’t work. As mentioned above, Laurel Gustafson (age 53) had 7 knee surgeries and the pain never left until she started our Feel Good Knees program. However if you have had a previous surgery it’s always best to consult your doctor before starting any program.

Q: How many times a week do I have to do Feel Good Knees? 

You can do it 3-6 times a week because it’s such a low impact exercise routine, however we advise at least 4 times a week.